PROPERTY CARE & MAINTENANCE SERVICE TERMS
 

These terms apply specifically to our Property Care & Maintenance Plans and are separate from our general Terms & Conditions.
 

1. Service Nature

Property Care Plans are preventative maintenance and monitoring services only.

They do not constitute full property management, repair services, security services, insurance of the property, tenancy management, or guaranteed fault prevention.
 

2. Scope of Services

Depending on your selected plan, services may include:

• Scheduled property visits

• Visual inspections of plumbing and key systems

• Basic maintenance checks

• Photo and video updates

• Early issue detection

• Priority response (where applicable)

Services are strictly limited to the scope of the selected plan selected by the client
 

3. Exclusions (Important)

The following are not included in any Property Care Plan unless agreed in writing:

• Repairs or remedial works

• Replacement parts or materials

• Labour for repair or installation

• Emergency repair works

• Specialist diagnostics or invasive investigation

• Electrical, gas, structural, roofing, HVAC, pool engineering, or third-party contractor works

• Cleaning or property preparation services

• Security or monitoring services

• Insurance-related claims handling

• Tenant or guest management

All additional works will be quoted and charged separately.
 

4. Emergency & Priority Response

Where a plan includes priority or emergency response:

• This covers attendance and response time only

• No repair work, labour, or materials are included

• All works carried out are fully chargeable

Emergency attendance does not guarantee immediate repair resolution.
 

5. Property Access & Keys

The Client must provide safe and reliable access to the property.

Where keys, lockboxes, alarm codes, gate remotes, or access codes are provided:

• This is done entirely at the Client’s risk

• LOR Bathrooms is not responsible for property security

• No liability is accepted for theft, loss, unauthorised access, alarm failure, or third-party access issues

The Client remains fully responsible for property security at all times.
 

6. Vacant Property Responsibility

Where the property is vacant, unattended, or used as a holiday home:

The client remains fully responsible for:

• Monitoring the property

• Isolating water systems where appropriate

• Preventing frost, leak, or utility risks

• Property security and access

• Community compliance and neighbour obligations

LOR Bathrooms is not liable for issues occurring between visits.
 

7. Visit Scheduling

Visits are carried out based on the selected plan.

• Dates may vary depending on scheduling and workload

• Visits may be rescheduled due to access, weather, or operational requirements

• Missed visits due to lack of access may still be chargeable

Exact attendance times are not guaranteed unless agreed separately.
 

8. Reporting & Inspection Limitations

Reports reflect the visible condition of the property at the time of inspection only.

We do not guarantee detection of:

• Hidden defects

• Structural issues

• Concealed leaks

• Future system failures

• Mould behind walls

• Underground drainage issues

• Hidden pipework faults

• Appliance failures

Visual inspection is not a specialist survey.
 

9. No Guarantee of Prevention

Property Care Plans are preventative in nature.

We do not guarantee prevention of:

• Leaks

• System failures

• Property damage

• Equipment breakdown

• Water ingress

• Storm damage

• Utility failure

• Third-party damage

No maintenance plan replaces insurance or full property management.
 

10. Client Responsibilities

The client is responsible for:

• Maintaining valid property insurance

• Providing accurate information

• Informing us of known issues

• Ensuring safe access

• Maintaining property systems

• Providing working utilities

• Complying with community rules and legal obligations

Failure to meet these responsibilities removes liability from LOR Bathrooms.
 

11. Utilities & Systems
The client must ensure availability of:

• Water supply

• Electricity

• Safe working conditions

• Functional access systems

We are not liable for issues caused by utility failure, lack of supply, defective systems, or unsafe working environments.
 

12. Additional Works

Any work outside the scope of the selected plan:

• Will be quoted separately

• Is not included in the monthly fee

• Must be approved before proceeding unless emergency mitigation is required

No verbal assumption creates included works.
 

13. Payment Terms

Plans are billed monthly in advance unless agreed otherwise.

• Non-payment may result in suspension of services

• Missed payments do not suspend the client’s obligations under these Terms

• Reinstatement may include additional charges

• Emergency attendance and additional works remain immediately chargeable

Late payment may result in cancellation of priority response benefits.
 

14. Cancellation

Plans may be cancelled with written notice.

A minimum written notice period of 30 days applies unless agreed otherwise in writing.

Any scheduled visits, allocated attendance, or committed contractor time may still be chargeable.

Outstanding balances remain payable in full.
 

15. Third-Party & External Factors

LOR Bathrooms is not liable for:

• Damage caused by third parties

• Contractor interference

• Community or building-related issues

• Neighbouring property issues

• Environmental or external factors

• Shared building system failures

• Insurance delays

• Landlord or management company failures
   

16. Limitation of Liability

To the fullest extent permitted by Spanish law:

LOR Bathrooms shall not be liable for:

• Property damage

• Water damage

• System failure

• Theft or security issues

• Financial loss

• Loss of rental income

• Guest claims

• Business interruption

• Consequential or indirect loss unless caused solely by proven negligence directly attributable to LOR Bathrooms.
   

17. Liability Cap

Maximum liability shall not exceed the total amount paid for the relevant Property Care Plan within the preceding 12-month period.
 

18. Relationship to Main Terms

These Terms apply specifically to Property Care Plans.

All additional works, repairs, plumbing works, bathroom installations, and emergency services are governed by our full Master Terms & Conditions of Service.

Where conflict exists, the stricter protective Term in favour of LOR Bathrooms shall apply.
 

19. Acceptance

By subscribing to a Property Care Plan, making payment, instructing works, providing access, or allowing attendance to the property, the client confirms full acceptance of these Terms.

No separate signature is required for enforceability.
 

20. Cleaning & Property Preparation Services

Cleaning and property preparation services are offered as additional services and are not included within Property Care Plans unless explicitly agreed in writing.

All cleaning services are subject to the following conditions:

• Cleaning is carried out to a professional standard but is not guaranteed to meet individual personal preferences

• Deep cleaning, stain removal, or restoration may require additional time and cost

• Heavily soiled or neglected properties may incur additional charges

• Access must be provided in the same way as property care services

• The client must ensure water and electricity are available

Where cleaning is arranged through third-party providers:

• LOR Bathrooms acts as a coordinator only

• We are not liable for performance, damage, or issues caused by third-party cleaners

LOR Bathrooms shall not be liable for:

• Pre-existing damage, wear, or staining

• Items not removed or protected prior to cleaning

• Damage caused by defective surfaces or materials

• Loss or damage where access has been provided via keys or lockboxes

Any issues must be reported within 24 hours of service completion.
 

21. Force Majeure

LOR Bathrooms shall not be liable for delays, cancellations, inability to attend, or service disruption caused by events outside our reasonable control, including but not limited to:

• Extreme weather

• Flooding

• Storms

• Power outages

• Water supply failures

• Road closures

• Government restrictions

• Supplier delays

• Contractor delays

• Community restrictions

• Illness

• Accidents

• Vehicle breakdown

• Acts of God

• Any unforeseen operational event

Such events do not create grounds for refund, compensation, or liability.
 

22. Client Insurance Requirement

The client is solely responsible for maintaining appropriate and valid insurance for the property, including but not limited to:

• Buildings insurance

• Water damage cover

• Holiday home insurance

• Public liability cover

• Guest liability cover (where rented)

• Contents insurance

• Legal cover where appropriate

LOR Bathrooms does not provide insurance cover and accepts no responsibility for uninsured losses.

Holiday rental owners remain legally responsible for guest safety and third-party damage.
 

23. Existing Defects & Pre-Existing Conditions

LOR Bathrooms shall not be liable for:

• Pre-existing damage

• Historic leaks

• Hidden structural issues

• Poor prior workmanship

• Age-related deterioration

• Corrosion

• Wear and tear

• Defective installations by previous contractors

• Manufacturer faults

• System failures arising from existing conditions

Any issues discovered during inspection may require separate investigation and additional charges.
 

24. Photographic & Video Records

LOR Bathrooms may take photographs and videos during visits, inspections, emergency attendance, and maintenance works for:

• Service records

• Client reporting

• Quotation purposes

• Insurance evidence

• Dispute resolution

• Legal protection

These records remain the property of LOR Bathrooms and may be retained as evidence where required.
 

25. Client Authorisation for Emergency Action

Where urgent action is reasonably required to prevent immediate damage to the property, neighbouring properties, or building systems, and the client cannot be contacted in reasonable time:

LOR Bathrooms reserves the right to arrange emergency attendance, isolation, temporary protection, or urgent mitigation works.

All such works, attendance, labour, contractor costs, and materials shall remain fully chargeable to the client.
 

26. No Tenant Management

Property Care Plans do not include:

• Tenant management

• Guest management

• Rental administration

• Check-ins or check-outs

• Deposit handling

• Inventory management

• Rent collection

• Guest disputes

• Community management

• Licence compliance

• Tourist rental administration

These remain solely the client’s responsibility unless agreed separately in writing.
 

27. Additional Visits, Key Handling & Extra Services

Any visits, attendance, key collection or return, tenant handovers, guest access, contractor supervision, parcel handling, emergency attendance, cleaning coordination, property preparation, waiting time, or any additional service not expressly included within the client’s selected Property Care Plan shall be treated as additional chargeable work.

This includes, but is not limited to:

• Extra unscheduled visits

• Key collection or key return

• Lockbox attendance

• Tenant or guest handovers

• Holiday rental access support

• Contractor access coordination

• Delivery acceptance

• Parcel collection

• Waiting for contractors or suppliers

• Additional emergency call-outs

• Additional inspection requests

• Special attendance outside normal scheduled visits

All such services will be quoted separately or charged at the applicable service rate and are not included within the monthly Property Care Plan fee unless confirmed in writing by LOR Bathrooms.
 

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Spain.

Any disputes arising shall be subject to the exclusive jurisdiction of the Courts of Almería, Spain, unless mandatory consumer protection law requires otherwise.