PROPERTY CARE & MAINTENANCE SERVICE TERM | LOR BATHROOMS MAIN WEBASITE

PROPERTY CARE & MAINTENANCE SERVICE TERMS

These terms apply specifically to our Property Care & Maintenance Plans and are separate from our general Terms & Conditions.

1. Service Nature
Property Care Plans are preventative maintenance and monitoring services only.

They do not constitute full property management, repair services, or insurance of the property.

2. Scope of Services
Depending on your selected plan, services may include:

Scheduled property visits
Visual inspections of plumbing and key systems
Basic maintenance checks
Photo and video updates
Early issue detection
Priority response (where applicable)

Services are strictly limited to the scope of the selected plan.

3. Exclusions (Important)
The following are not included in any Property Care Plan unless agreed in writing:

Repairs or remedial works
Replacement parts or materials
Labour for repair or installation
Emergency repair works
Specialist diagnostics or invasive investigation
Electrical, structural, or third-party contractor works
Cleaning or property preparation services
Security or monitoring services

All additional works will be quoted and charged separately.

4. Emergency & Priority Response
Where a plan includes priority or emergency response:

This covers attendance and response time only
No repair work, labour, or materials are included
All works carried out are fully chargeable

5. Property Access & Keys
The Client must provide safe and reliable access to the property.

Where keys, lockboxes, or access codes are provided:

This is done entirely at the Client’s risk
LOR Bathrooms is not responsible for property security
No liability is accepted for theft, loss, or unauthorised access

6. Vacant Property Responsibility
Where the property is vacant, unattended, or used as a holiday home:

The Client remains fully responsible for:

Monitoring the property
Isolating water systems where appropriate
Property security and access

LOR Bathrooms is not liable for issues occurring between visits.

7. Visit Scheduling
Visits are carried out based on your selected plan.

Dates may vary depending on scheduling and workload
Visits may be rescheduled due to access, weather, or operational requirements
Missed visits due to lack of access may still be chargeable

8. Reporting & Inspection Limitations
Reports reflect the visible condition of the property at the time of inspection only.

We do not guarantee detection of:

Hidden defects
Structural issues
Concealed leaks
Future system failures

9. No Guarantee of Prevention
Property Care Plans are preventative in nature.

We do not guarantee prevention of:

Leaks
System failures
Property damage
Equipment breakdown

10. Client Responsibilities
The Client is responsible for:

Maintaining valid property insurance
Providing accurate information
Informing us of known issues
Ensuring safe access
Maintaining property systems

Failure to meet these responsibilities removes liability from LOR Bathrooms.

11. Utilities & Systems
The Client must ensure availability of:

Water supply
Electricity
Safe working conditions

We are not liable for issues caused by utility failure or system condition.

12. Additional Works
Any work outside the scope of the plan:

Will be quoted separately
Is not included in the monthly fee
Must be approved before proceeding

13. Payment Terms
Plans are billed monthly in advance unless agreed otherwise.

Non-payment may result in suspension of services
Missed payments do not pause liability
Reinstatement may include additional charges

14. Cancellation
Plans may be cancelled with written notice.

A minimum notice period of 14 days applies unless agreed otherwise.

Any scheduled visits or allocated time may still be chargeable.

15. Cleaning & Additional Services
Cleaning, property preparation, and tenant changeover services are available upon request.

These services are not included in any plan and will be quoted separately.

16. Third-Party & External Factors
LOR Bathrooms is not liable for:

Damage caused by third parties
Contractor interference
Community or building-related issues
Neighbouring property issues
Environmental or external factors

17. Limitation of Liability
To the fullest extent permitted by Spanish law:

LOR Bathrooms shall not be liable for:

Property damage
Water damage
System failure
Theft or security issues
Financial loss
Business interruption

unless caused by proven negligence.

18. Liability Cap
Maximum liability shall not exceed the total amount paid for the Property Care Plan within the relevant period.

19. Relationship to Main Terms
These Terms apply specifically to Property Care Plans.

All additional works are governed by our full Master Terms & Conditions of Service.

20. Acceptance
By subscribing to a Property Care Plan, making payment, or allowing access to the property, the Client confirms full acceptance of these Terms.

21. Cleaning & Property Preparation Services

Cleaning and property preparation services are offered as additional services and are not included within Property Care Plans unless explicitly agreed in writing.

All cleaning services are subject to the following conditions:

Cleaning is carried out to a professional standard but is not guaranteed to meet individual personal preferences
Deep cleaning, stain removal, or restoration may require additional time and cost
Heavily soiled or neglected properties may incur additional charges
Access must be provided in the same way as property care services (keys, lockbox, etc.)
The Client must ensure water and electricity are available

Where cleaning is arranged through third-party providers:

LOR Bathrooms acts as a coordinator only
We are not liable for performance, damage, or issues caused by third-party cleaners

LOR Bathrooms shall not be liable for:

Pre-existing damage, wear, or staining
Items not removed or protected prior to cleaning
Damage caused by defective surfaces or materials
Loss or damage where access has been provided via keys or lockboxes

Any issues must be reported within 24 hours of service completion.